Contact Us


XOOM Energy Japan is committed to providing the very best in service and support.

In Case of Emergency

If you are experiencing a problem with your service, including an outage or incident, please contact your local EPCO. Please use the contact list below. 

Hokkaido Electric Power: Please contact EPCO branch office in your area.
http://www.hepco.co.jp/cgi-bin/branch/adrs_list.cgi
Outage information: http://teiden-info.hepco.co.jp/

Tohoku Electric Power: 0120-175-366 (24 hours a day)
Outage information: http://www.tohoku-epco.co.jp/teideninfo/index.html

Tokyo Electric Power: 0120-995-007 (24 hours a day)
Outage information: http://teideninfo.tepco.co.jp/

Hokuriku Electric Power: 0120-837-119 (24 hours a day)
Outage information: http://www.rikuden.co.jp/teiden/otj010.html

Chubu Electric Power: 0120-985-232 (24 hours a day)
Outage information: http://teiden.chuden.jp/p/index.html
General information: http://www.chuden.co.jp/english/index.html

Kansai Electric Power: 0800-777-3081
Outage information: http://www.kepco.co.jp/energy_supply/supply/teiden-info/
General information: http://www.kepco.co.jp/english/home/denki/

Chugoku Electric Power: Please contact EPCO branch office in your area.
http://www.energia.co.jp/e/corp/office/s_offices.html
Outage information: http://www.teideninfo.energia.co.jp/index.html

Shikoku Electric Power: Please contact EPCO branch office in your area.
http://www.yonden.co.jp/corporate/b_esta/index.html
Outage information: http://www.yonden.co.jp/kinkyu/hp_all.html

Kyushu Electric Power: 0120-986-306 (24 hours a day)
Outage information: http://www1.kyuden.co.jp/php/info_teiden/index.php

Customer Care

Phone: 0120-227-297
Monday - Friday | 09:00  - 20:00
Saturday | 10:00 - 17:00
(Closed on Sundays, National Holidays, Year End Holidays)

XOOM Energy Japan Address

XOOM Energy Japan, GK
KOYO Building 6F
1-10-17 Hamamatsucho
Minato-ku Tokyo
〒105-0013

Registration Number: A0365