Move-in / Move-out

This is to cancel your service at current address and turn on service at new address with XOOM Energy. The moving process via online application may be requested between 5 to 30 business days in advance. Items with an (*) are required fields.

Move-in / Move-out

Current Address Information

New Address Information

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Please take our mover questionnaire.









Moving Retention

< Introductory Price Plan >

Continue using XOOM Energy after you’ve moved to receive our 3 or 6 months*1 savings on electricity charges versus the utility promotion again!*2

1. Plan period varies based upon the area you are moving to. Please check "XOOM Energy Japan Rate Plans" (https://xoomenergy.co.jp/en) for more details.

2. This plan is eligible only for residential customers who continue to use XOOM Energy after a move during this plan period. No other consumers qualify.

Savings are calculated comparing XOOM Energy charges to the local meter rate lighting during the same service period. XOOM Energy reserves the right to terminate this plan at any time at its own discretion. Upon completion of the 3 month or 6 months plan period, customers will be moved to XOOM Energy’s prevailing rate.

Please note this introductory price plan applicability is contingent upon paying all invoices by their due date. In the event that payment is not received by an invoice’s due date, customers will be moved to XOOM Energy’s prevailing rate effective as of the day following the past-due invoice’s meter read date. (Example: If the January meter read date invoice is not paid before the due date, all charges from the January meter read date going forward will be charged at XOOM Energy’s prevailing rate.)