Information Regarding the New Customer Guaranteed Savings Promotion
With regards to guaranteed savings promotion for new customers, we have modified our collections process. We appreciate your understanding.
1. For customers receiving a guaranteed savings promotion, please note that promotion applicability is contingent upon paying all invoices by their due date.* In the event that payment is not received by an invoice’s due date, customers will be moved to XOOM Energy’s prevailing rate effective as of the day following the past-due invoice’s meter read date.
If the January meter read date invoice is not paid before the due date, all
charges from the January meter read date going forward will be charged
at XOOM Energy’s prevailing rate.
*Applicable to customers who applied on or after December 1, 2018.