Refer-A-Friend

Conditions for Referrer

Referrer
Check 1

A referrer must be a current XOOM Energy Japan residential customer.

Check 2

A referrer must pay his/her XOOM Energy Japan bill on time. Customers with an outstanding balancing are not qualified to receive this program benefit.

Check 3

Refer 15 or more friends and family to XOOM Energy Japan by having them fill in your customer referral number(CRN) at the time of their enrollment. 15 or more friends and family must be in compliance with the rules and conditions below.

Conditions For Referred Customers

Referred Customers
Check 1

Referred customers must enroll with XOOM Energy Japan using a residential account. Business accounts are not part of the Refer-A-Friend program.

Check 2

Referred customers must enroll with XOOM Energy Japan on their own, filling in the referrer’s Customer Referral Number(CRN) at the time of enrollment.

Check 3

Referred customers must be an active XOOM Energy Japan customer.

Check 4

Referred customers must pay their XOOM Energy Japan bill on time. Customers with an outstanding balancing are not qualified for this program.

Bill Statement

When you switch to XOOM Energy Japan, you begin receiving an energy bill from XOOM Energy Japan instead of your previous energy supplier. (Image to right)

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Sample of XOOM Energy Japan bill

Bill Statement

How To Calculate The Credit

Calculator

The monthly energy bill is comprised of several charges including the delivery, the energy and the tax charges. These charges are embedded in the different components presented on your bill, including:

  • Basic Charge
  • Energy Charges (Tier 1, 2 and 3 charges)
  • Energy Adjustment Cost
  • Renewable Energy Charge

When calculating your monthly bill credit, the bills of your 15 or more referred friends and family will be used. Only the energy portion of your 15 or more referred friends and family will be included in the calculation. The delivery portion will be excluded. Additionally, the following charges displayed on their bill will also be excluded:

  • Renewable Energy Charge
  • Konbini Payment Slip Issuance Fee
  • Paper Bill Delivery Fee

If referrers have referred more than 15 friends and family, the average energy portion of the top 15 customers will determine the credit.

Example: Components of your XOOM Energy Japan Bill

Sample bill Calculations

Multiple Billing Accounts: If a customer has multiple billing accounts with XOOM Energy Japan

  • The credit will only be applied to billing accounts associated with the customer referral number (CRN) entered by referred customers.
  • The credit will be applied to customer bills in descending order from the highest amount.

The credit amount ¥4,000 for 2 billing accounts
Account 1(Billing¥3,000): ¥3,000 would be subtracted. Billing amount: ¥0
Account 2(Billing¥2,000): ¥1,000 would be subtracted. Billing amount: ¥1,000

Monthly Bill and Credit Flow

  • At the beginning of each month, XOOM Energy Japan will confirm the program eligibility of both the referrer and their 15 or more referred friends and family.
  • Referrers are eligible to receive a monthly bill credit only when all program eligibility conditions are met. Monthly bill credits will be applied to the referrer’s bill the following month.

For Example:

Flowchart